Hotel comments

If you have visited the Urban Beach Hotel, we would love to receive your feedback, both on what you think we already do well, and where we could do better. Please email your comments to or fill out our quick and easy online Feedback form.

We know that there are hundreds of hotels in Bournemouth and to remain amongst the best we genuinely appreciate your help.  Below are a cracking selection of comments from previous guests.  Please come and make sure that they were all telling the truth. xx

Staff have been fantastic each time I’ve stayed. We arrived at 11am and our room was still ready to check-in despite the early arrival. I had an hour to kill whilst the other half was getting ready so I spent an hour at the bar chatting to a really nice, friendly member of staff, who knew my life story (and me, hers!) by the time we set off for an evening out. We’ve stayed in Room 2 before, which is fantastic, and I would honeslty say (and I’m well travelled through business and pleasure) that your hotel is easily in my Top 5 in the UK (Chris – March 2013).

Another fantastic stay. Really relaxing service and atmosphere. Great food. Amazing breakfast as usual. Will definitely be back again. (Richard – February 2013)

I have stayed in many beautiful hotels but this was in a league of its own. It was the full package, beautiful, relaxing but the staff were what made this beautiful hotel fabulous. (Rachel – November 2012)

Hope to be able to come back again but now our daughter has graduated we don’t have an excuse – will find one if can! (Elspeth – November 2012)

We had a great night stay at Urban Beach and will definitely recommend you to friends and family. We will be back again :-) (Emma – November 2012)

Loved the whole experience and have already told lots of people about it. Well done, especially to the team who were fabulous.

( Pauline – November 2012)

A very very nice stay, absolutely the right atmosphere. You have a great team, and have trained or selected them so well. Very warm friendly and genuine, without compromising really good service, and remaining helpful, not in your face. (Nick – November 2012)

Thank you for making us feel welcome without being pushy. We will recommend you to our friends without a doubt. The bed was the best bit, haven’t slept so well in ages! Perfect thanks again FOR A GREAT STAY! (Suzi – November 2012)

Hi to all at Urban Beach, we stayed at your hotel for two nights last month. We would like to thank you for a fantastic break at your hotel. Room was gorgeous, food was superb and it’s refreshing to stay in a ‘nice’ hotel with such a buzzy bar. Thanks once again, and hope to see you in the future. (Anita & Chris – October 2012)


Loved everything. The staff were great, the atmosphere was great. Loved all the little quirky touches like the wellies and do not disturb signs. Have rated it first class on Trip advisor. Also loved your bistro on the beach xx (Beryl – October 2012)

It was my fourth visit – the first being 5 years ago to see a Damien Rice concert – I think you said you went as well Mark. I’m constantly amazed how you manage to find great, friendly. Smiley, helpful staff when other hotels/restaurants/bars seem unable to. Keep up the good work everyone – it’s always a pleasure. (And I DO recommend you to friends!) (Graeme – October 2012)

Thank you so much for looking after me so well, especially as I was poorly! The homemade honey and lemon that you suggested and made for me was so thoughtful and showed the staff at the Urban Beach to be the caring, rare gems they are. I am coming back as soon as I can! (Emma – October 2012)

We had a lovely stay and the room was amazing. A Sarah Beeny effort on the decoration on our room made it very luxurious. Couldn’t ask for more from the staff. They were all nice and friendly and kept the cocktails coming. Only minor downside was the squeaky floorboards from upstairs and sound proofing of the room door. We loved the bed and if we could have sneaked it in our luggage it would have come home with us. We will stay for longer next time and request room three for definite! Thank you. (Olivia & Tom – October 2012)


I had such a lovely time at the Urban Beach. I was attending a wedding near by and the hotel had such a laid back feel but the attention we received at the Urban was fantastic. (I was also staying with my brother and sister in law). I work at a Travel Agents and have been highly recommending the hotel to my colleagues, so if we get any enquires for Bournemouth I will certainly do my upmost to sell them the Urban Beach. So different to other hotels. We also had a drink at the Urban Reef which was also a really exciting place, lovely atmosphere. Good luck for the futher and thank you for an enjoyable stay. (Tanya – September 2012)


Great room, great food, great service. I am looking forward to my next stay and will be recommending this hotel to all my friends. (Kingsley – September 2012)

Brilliant, fantastic, wonderful!!!!!!!!! We loved it. (Jo – September 2012)

We had a fantastic stay, so nice to stay in hotel with such a fun and welcoming atmosphere. We will be back! (Nick – August 2012)

This is one of the best hotels I have stayed in, everything about this place is fantastic, the staff are friendly the food is good and the rooms are very well furnished. With it being only 5 minutes from the beach you couldn’t ask for more, I will certainly be using the hotel when I’m in the Bournemouth area again. (Jon – September 2012) 

We have been visiting Bournemouth on and off for the last year whilst our daughter is at uni. We have found it hard to find the Bournemouth we thought we remembered from our childhood and frankly we have until now stayed in a long string of antiquated dumps! Your hotel ticked all the boxes and restored our Bournemouth smiles.Even though your rates put you really as a ‘treat’ for every now and then rather than the ‘norm’ we will do all we can to stay as often as possible on our Bournemouth rendezvous! Ironically we tried to book for this very weekend and were thwarted by everyone else who has clearly heard that Urban Beach is by far the best thing about Bournemouth. We have already started to spread the word, when something is as good as Urban Beach it would be wrong to keep quiet. Well done guys. (Mike & Sue – August 2012)

I’ve stayed at the Urban Beach quite a few times now and wouldn’t stay anywhere else! First class rooms, service and a breakfast to die for. (Chris – August 2012)

We had an absolutely amazing stay!! Having stayed at a lot of hotels, this has got to be my favourite by far! The staff were all fantastic, so friendly..I just wanted to hand my CV in right then! We will definitely be back, thanks for a brilliant weekend! (Annie – August 2012)

We recently stayed here for 3 nights and had a great time. The room was lovely and very nicely decorated, the restaurant and bar was really nice and the food was superb! wish we could have stayed longer! Will be back next year! (Abby – August 2012)

We just totally loved your place and think you’ve done such a great job of creating a wonderful, friendly and hard working team of people plus a great hotel and restaurant in fab location. Loved the place on the seafront too. Defo defo coming back and have already recommended to 6 friends who plan on staying. Plus without being horribly over the top and having a creche etc ;) your staff created a very baby friendly experience. My little boy can’t wait go back to flirt with them all again ;) (Angie – July 2012)

You have a great formula, would serve as an example to many other (more exalted) places. (Robin – July 2012)

Lovely hotel, me and my boyfriend thoroughly enjoyed our stay- great staff, food, drinks and room. Would definitely recommend this hotel to friends and we would love to come visit again. (Emily – July 2012)

The Urban Beach is one of the best small hotels I have ever stayed in. I travel a lot for business and this is one of the very very few hotels that make me wish I went t0 that area more! A totally recommendable hotel. (Jerome – July 2012)

Fantastic hotel with the BEST food, BEST bed, BIG bath, GREAT staff, near the beach. Can’t fault it. We had lunch a the Urban on the beach with crab and mussels. Really good. The hotel is really modern with a great crowd of people visiting for cocktails. Really enjoyed ourselves. It was our 26th anniversary. (July 2012)

Excellent stay. Breakfast was excellent. Good fresh cold buffet with hot food of choice to order. Dinner in restaurant was also very good. Hotel staff very friendly yet professional. (JCP – July 2012)

Stayed just for one night and will definitely be going back. Good menu and excellent meal plus exceptional staff. Bistro was buzzing in the evening and great atmosphere. All round a great find. Thank you! (Jonathan – July 2012)

Absolutely fantastic hotel, loved everything to bits. Not at all fussy, laid back and possibly the best members of staff i have ever met. I wouldnt hesitate to recommend friends and will definitely be staying again when i come back. My only comment would be to make the shower a little bigger but nothing really to worry about, other than that dont change a thing!! (Samuel – July 2012)

Love this Hotel, wish I could transport staff and hotel around the world with me :) One of my favourite hotels, just the right ratio of style with comfort. (Caroline – July 2012)

I thought the hotel lived up to the photos on the website. The staff were easy to talk to and very helpful. Breakfast was fab, and the room was very comfy, clean and spacious. Would stay again. (Esther – July 2012)

Our third stay with you- and for some reason we love room nine for its cosiness. I know it is smaller, but quite lovely up there. We had come over for a family wedding in Winchester, and took a few days extra. Thought of going back to Bath, which we know well, but opted for Bournemouth again. To be honest- I think we love Bournemouth much more because of Urban. The weather was dire, but the hotel is always a happy place to be- nothing is ever too much trouble, the staff are wonderful- and the food was divine. We recommend it to lots of friends- I am sure you will see us again soon- were thinking of organising a whole family weekend with you next year, if funds allow. (Michelle and Chris – July 2012)

Really lovely staff & very helpful. We have already recommended you. The urban reef was also fab & great for our anniversary meal. (Patricia – July 2012)

We had a great experience and have gone home telling everybody about our great time and stay. (Paul & Fenella – July 2012)

It was a fabulous stay and the staff were exceptional and so friendly. Loved the laid back vibe and also being great with us being guests with a child. Children are well catered for at Urban Beach. We also ate at Urban Reef and really enjoyed the experience there too! We will def be returning. Well done to your team!!!! Helen was very helpful and good at what she does. (Vicky – June 2012)

Super friendly place to stay. Would defo return. Nothing was too much bother. (Dan – June 2012)

We had a brilliant stay – we couldn’t have asked for more. My husband and I came with our 1 year old toddler and were made to feel so welcome and at home. Our every need was catered for and we felt really relaxed. The staff were lovely – when our toddler was busy tucking into some fish and chips, flicking food around, the response from staff was ‘isn’t he a great eater’ not the frowns and glares that you sometimes have to put up with! We felt more than happy to leave our son in our room and head down to the restaurant for dinner with the baby monitor on our table! That was a real treat for us. I have already recommended the hotel to several friends (with children), and we would definitely come back if we were ever in the area again. Thanks for a great stay. (Sarah – June 2012)

I booked the room on the spur of the moment, as we were travelling round the coast, excellent service and wow factor. Will definitely recommend and return in the future. We understand you were away in holiday during our stay, your friend/ colleague did an excellent job of looking after us, please pass on our thanks. You are really lucky to have someone to look after your business as if it were their own, he was really dedicated and we are sorry we did not catch his name. Wishing you the best of luck for many successful years of business ahead. (Vanessa and Grahame – June 2012)

Had a lovely stay at Urban Beach and a fab dinner at Urban Reef. I will definitely be recommending both to friends and family. We even got engaged during our stay so I am sure we will be back! (Samantha – June 2012)

Really friendly as usual, we often recommend. Even though we only live in Southampton, this is a great getaway whatever the weather. will be sampling cocktails on our next visit. Great job Mark, well done! (Vince – June 2012)

Always a pleasure. Helen is an absolute star and you should be very proud of her. Of course I’ll be back! (Richard – June 2012)

It has always been a pleasure staying at the Urban Beach Hotel. My first visit was in 2007 then 2009 then 2012, I am planning to visit every year if i can with my partner because she enjoys it very much. I first met Mark the owner back in 2007 and it would be a pleasure to meet him again one day. (Stefan – June 2012)

I’m not one to comment but this is the best hotel I’ve EVER stayed in, in the UK! So polite and the customer service was the BEST I’ve ever experienced! Would recommend HIGHLY!!!!!!! (Damon – May 2012)

The Urban Beach has a very friendly welcoming atmosphere. The rooms are clean and tidy and to a high standard. The staff are happy to help and have good knowledge of the food and drinks and the local area. The team have taken the effort to help you enjoy your stay and provide lots of extras that other hotels don’t, such as free DVD’S to watch in your room, wellies and umbrellas for the rain, even an i pod to borrow for a beach walk. The quality of food and drinks available in the bar and for room service would be hard to match anywhere else. We will most certainly visit again. (2012)

This was a unexpected surprise, close to Boscombe beach, friendly staff, great room. Will definitely stay again. (Malcolm -2012)

Excellent, have already booked to stay again. (Nigel – 2012)

Really great pleace, the staff were brilliant. You could havebelieved that any of them were involved in the ownership. My room was very hot but I only had to mention this and I was offered a different room at the drop of a hat. Great food, good atmosphere and most of all Harry was brilliant. (You own me a brown sauce for that mention?) (Laura – 2012)

I stayed here for two days on business & felt thoroughly welcome & hung out with staff after closing & felt very comfortable at all times. Kudos to you guys you have a great place! See you in a few weeks. (Stuart – April 2012)

We are down in Bournemouth every other month (my husband DJs at a soul do at the uni) and we would have stayed before, but we only stay for 1 night and I know your usual policy is a 2 night minimum stay. Great to have the opportunity to stay (we booked last minute through and we loved the hotel and bistro. Would definitely stay again if 1 night stay is available. The staff are a real credit to you – all very lovely. (Emma – April 2012)

I stay in many hotels up and down the country, but without doubt this is my favourite place to stay, you have got the best staff that I have ever met and really make you feel welcome. The food is stunning, and the breakfast is to die for. The whole atmosphere is also very welcoming. I would recommend your hotel to my friends. Once again thanks to you and your staff. I will see you soon. All the best Jim Dawson (FMG Support)… (Jim – April 2012)

I stayed here for two days on business & felt thoroughly welcome & hung out with staff after closing & felt very comfortable at all times. Kudos to you guys you have a great place! See you in a few weeks. (Stuart – April 2012)

Absolutely loved everything about it; the people, the place, the vibe. Already planning our next trip. You made our holiday perfect! (Josie – April 2012)

It was lovely I really enjoyed the lovely room plus the relaxed and friendly atmosphere plus the good food and good location for walking to beach/local shops. I felt very welcome and at ease. Thank you. (Caroline – April 2012)

Its been for the 2nd but surely not the last time I stayed in your hotel. Keep the excellent staff at any price, it is a very well working team, very friendly and professional. Glad to find this hotel after the many many boring big hotel chains. Keep up the good work. Thanks. (Laszlo- March 2012)

A really very pleasant stay in a lovely place that combined simple informality at front of house with tasteful style and comfort in the accommodation room. Overall a great place and I would stay again without hesitation. Prices were competitive with places nearby that were in a lower league. Front of house staff were helpful and friendly. Well done and please do not change anything. (Al – February 2012)

Another good stay, great food, good company, nice atmosphere. Of course I’ll return. Keep up the good work. (Richard – February 2012)

Had a wonderful time with my mum this weekend at Urban Beach!! Great food, great room and great company! Staff are all lovely and very sweet. Had an amazing time thanks everyone!!! ♥ I’ll be back! Xx (Charlotte – February 2012)

Booked last minute for a one night stay- how I wish we could have stayed another! Fab hotel, beautifully decorated, lovely staff and a wonderful overall feel. Compared to other Bournemouth hotels this is a utter gem, will definitely come back again. Thank you. (Sara – February 2012)

We booked to cover the weekend before Valentine’s Day , and the visit made it very special for us, we would definitely stay again…and again and again. (Danny – February 2012)

Loved our stay and wished we had booked for longer. The room rates were helped by the special deal for January and we really appreciated the unexpected upgrade, it was a very pleasant surprise. We’ll book again but sadly we might have to wait for another special offer to come again. But a Big thank you to you and your staff for our stay and for finding and returning my spectacles…I can see again :) (Alan – January 2012)

Another very enjoyable stay – we will be back and will continue to recommend the Urban Beach to friends/family. (David – January 2012)

It’s great, I really like the hotel and your people, it’s a reflection of your leader who must be a genius or very nice or both. Best Small Hotel in Bournemouth…no, more like best small hotel in about 150 nights in the past 12 months. Very Well done. (Harjit – January 2012)

We’ve visited when we can since not long after you first opened and always really look forward to it and are never disappointed in any way. All your staff are a real credit to you. We also ate at Urban reef this time – fantastic! (Debbie – January 2012)

Just wanted to thank you re. my parents stay Thursday night they clearly “had a ball” and loved every minute of their stay. They loved the quality of their surroundings but more importantly appreciated your warm welcome. They said as they drove away on the Friday they felt as if they had been away a week – THANK YOU!(Kim – January 2012)

Brilliant New Year’s Eve, amazing cocktails and Bloody Mary….would definitely recommend :-) (January 2012)

I really loved my stay. I stay in lots of hotels but this one really was like a home from home. Your entire team were warm, helpful, friendly, polite and I could go on about them forever. This is a service that is sadly missing here in Ireland. I loved all the homely touches in the hotel and the room and I cannot wait to come back for a weekend break with my partner in the summer. I wish we had a place just like Urban Beach on my doorstep. (Neil – 2011)

Thank you so much to all at Urban Beach. We had such a fantastic two night stay. Everyone made us feel welcome and the food was out of this world!! Such a great time hopefully we will be able to visit again soon. x (Samantha – 2011)

Great ambiance, nice people – nicely different from the norm. looking forward to an excuse to come again! Love to hear about weekday deals if you have any promotions etc — Thanks! (Stuart – 2011)

Thank you for a lovely stay, really refreshing and great place. Enjoyed the little touches like wellies & DVD’s to borrow. (Chloe – 2011)

Seems to be a little late now(it is!) but we enjoyed our stay very much. The duty manager (forgotten his name) was very friendly, helpful and efficient. Had time for you even when things were busy. Smiley staff and a nice relaxed atmosphere throughout. (David – Earlier in 2011)

It was a great Christmas, all the staff were really friendly and we were really made to feel at home. Big thanks to everyone. (Katherine – December 2011)

We had a great stay and our lunch with my 90 year old mother was a special event for her. Thank you. (Martin – December 2011)

Only stayed 1night and I loved it, friendly atmosphere and so relaxed! Telling everyone I know about it all over twitter and Facebook! Will def be back its mine and my partners new hideaway :D (Vicki & Stuart – December 2011)

Would definitely stay again and will recommend, we have not one thing we could complain about during our stay Thank you. (Richard – December 2011)

I didn’t get the staff members name, but the woman that checked us in was really nice and friendly. She is a credit to your company and based on her service alone I would happily come back and stay again! She will know who she is because she was wearing Issey Miyake perfume. (Phil – December 2011)

I have been raving about your hotel to all my friends and plan to come back soon! The staff were all so lovely – particularly Chris & Helen, rooms were great and food was yummy! (Nikki – November 2011)

A great hotel experience which is getting rare these days – will be back for sure. (Steve – November 2011)

We had a lovely stay. All the staff we came into contact with were very friendly and made sure we were looked after. Would definitely stay here again. (Charlie and Cath – November 2011)

Thank you for a very enjoyable stay. Your food style was excellent, unlike standard fair of most hotels. I particularly liked the free range and traceability. (Neil and Kathryn – November 2011)

Having been to Bournemouth on about 30 occasions over the past eight years, this was the single best hotel I have stayed at, and my fiancé and I will most certainly be returning over and over again. I have already recommended it to all my colleagues, friends and everyone that will listen. It was such a memorable weekend, so thank you to Chris and everyone at Urban Beach who made this a fantastic weekend for all of us. (Moran & Nicky – November 2011)

One of my customers came to see me on business last Thursday. As a courtesy we put him in your hotel. We then had a few drinks in your bar that evening. Anyway, I wanted to tell you how impressed we all were with the hotel, the staff and the service. It really was excellent. The staff were friendly, efficient and quite lovely. Well done. Will definitely see you again. (John – November 2011)

We really enjoyed our two nights in your hotel. Even though we were a good few decades older than most of the people around we were treated very well and found the atmosphere refreshing. The room was better than we perhaps expected for the price and the little extras in the room were much appreciated. We would certainly stay with you again if we are in the area again. (David – November 2011)

We have had a fantastic stay at your hotel, would definately recommend to family and friends. Just wanted to say a big thank you to all the staff, the rooms, food and drinks were fab!!! (Kath and Mark – October 2011)

I stay in hotels around once a week due to my lovely job. Sadly my budget doesn’t extend far enough to let me stay in your fab hotel at your regular rates but thank the stars for The down side of that is that I will now be comparing every hotel with yours & none will compete (except the oh so splendid White House in Devon – game on!) The Bistro food was great & the live music superb. Breakfast – Eggs Beny – amazing -has to be the best ever breakfast menu! I can’t wait to try the Urban Reef next! Suffice to say – loved it loved it loved it! Keep doing what you’re doing & hold on to your fabulous staff. Thanks for creating a welcoming, cosy, friendly & seriously funky home from home for us weary business travellers! The DVD’s were a great touch! (Emma – October 2011)

Great stay all round and the Urban Reef was fabulous. All your staff are a credit to you – many thanks for a lovely stay. (John – October 2011)

I am doing my Master program at AECC and was referred by another student! Loved it I will be coming back 6 times in 2012. Can’t wait to visit again!! (Valerie – October 2011)

As a couple in our fifties we found the staff great, helpful, friendly, lovely young people who were never patronising. The young lady with the big glasses, red curly hair and quirky tights and shoes was especially lovely. (Carol – October 2011)

We had a great stay. Thank you. I will recommend it for sure. (Linda – October 2011)

We had an absolutely fantastic time. We arrived early and the room was ready, the staff were so helpful and friendly, the food was great and the location perfect for the beautiful beach. We will definitely be returning. (Claire – October 2011)

What can I say! It was my thirtieth, and my first anniversary with my girlfriend. We work in the hotel trade and therefore needed a real break with no fuss. Well, we found it. The ambiance of the place when we walked in, the staff friendliness, the room, the service, the cocktails, the food… I could go on but couldn’t ever encompass the Eden we experienced here. I can wholeheartedly recommend their sister restaurant on the beach front with equal praise. The hotel is laid back but with a professionalism, level of experience and attention to detail that would make many highly acclaimed hotels go and sit in the corner to contemplate their existence! Fantastic! I will be recommending this hotel to everybody! Keep it up! (Nick – October 2011)

Another utterly delightful stay at the Urban Beach – I think maybe our eighth or ninth visit. Can’t wait to check in again in the new year. (Joe –October 2011)

I cannot praise you and your team enough. I stayed with a friend for a girlie weekend and we will DEFINITELY be coming back again. The only down side, which is not a criticism but something I hadn’t thought about, is that my friend couldn’t walk very well & I hadn’t realised there was no lift. Next time we will book a room for her on a lower floor ! Otherwise, it was a wonderful weekend and you have a gem of a place in a perfect setting. Well done & do thank your team for being so attentive & friendly & lovely. THANK YOU IMMENSLEY… (Ellen – September 2011)

Third stay over the last 12-18 months, even though we live only an hour away from Boscombe. Tells its own story! (John – September 2011)

We had a lovely time staying at your friendly, fun and atmospheric hotel. OMG the breakfast was AMAZING!!! :) I would certainly stay here again if I came to Bournemouth and would recommend it to friends or family. The trip was a surprise for my partners birthday, and he loved it also (although you have now put my breakfast to shame :) ). The room was so lovely, it was a real treat for us. Your staff were very friendly and accommodating. (The only minor negative was I had a fall on the slippy tiles as they had just been cleaned when walking to the stairs after a night out – as no ‘wet floor’ sign. But all of your staff did help me up and the next day I only had a stiff leg, so no biggie). Thank you for a memorable stay! (Caroline & Wayne – September 2011)

The Urban Beach hotel is a very cool hotel, very laid back and the staff are exceptionally friendly. The room was well decorated and furnished in a modern style, the en suite bathroom was excellent and the bed was huge! The breakfast was a feast! Will definitely be back! (Barry – August 2011)

Absolutely loved our stay and would defo recommend and come again. I’ve told so many people, and a lot of them have already heard of you from Four in a bed. Well done! (Mr May – August 2011)

We have just come back from few days – we ate every night in the restaurant as after the first night we just had to go back – food is gorgeous, relaxed atmosphere and lovely friendly staff. Already recommended to others and will come back when next in Bournemouth. The Belgium Chocolate dessert is a must have! Well done to all the team and thank you for adding to our break :) (Jane – August 2011)

Just got back from a lovely couple of days at Urban beach and loved every minute of it! Everyone was so friendly and happy to help! Also ate at Urban Reef last night which was equally perfect with a lovely atmosphere and great food. Will visit again next year and bring our friends too!! x (Rachel – August 2011)

Great staff, such a warm welcome and a great price booked over phone. The rooms were clean, well designed and very comfortable and the breakfast was amazing the Urban Beach muffins and kippers were excellent. I also liked the little extra touches like the DVD library and the chance to borrow wellies, umbrellas, ipod etc. Generally you feel that you could ask the staff for anything and they would do their best to help you. Will be back for another stay soon. (Larry – August 2011)

Definitely a hotel with Personality, don’t change a thing hope we can revisit soon. Also, ate dinner at the Urban reef which was fab. (Jenny – August 2011)

We had an amazing weekend, really loved the Urban Reef too. Fantastic food, cocktails and really loving the Urban vibe! (Mr and Mr Lillywhite – August 2011)

I recently stayed here on a hen weekend (we took over the whole hotel) and it was fantastic. Everything about the hotel is personal, friendly, and with a real attention to detail – from the kisses at the end of any notices on the walls, to the unusual layout of the rooms (our bathroom was up some stairs in our room), to the attentiveness of the staff. The general vibe is great too – really chilled out and relaxed. The only places I’ve ever stayed with the same feel are hostels when I’ve been abroad – this is much plusher (it’s a very stylish hotel) but has that same young vibe about it. The food was great too. All in all, excellent! (July – 2011)

Decided to treat ourselves to a break at this hotel after watching 4 in a Bed on TV so we knew what to expect. The room was great with modern decor, flat screen TV, large comfy bed and a brilliant bathroom. The best part about this hotel is the outside decking area which can be covered in if the weather is bad and has heaters if it gets chilly. We had some great meals out here including a paella which was freshly cooked outside on Sat night. The service was great and all the staff friendly and chatty and couldn’t do enough for you. I would say the prices of their food and drink is not really unreasonable for a hotel. My only criticism is they could have had a better selection of lagers on tap as Estrella and Red Stripe were not really to my taste. After spending a comfortable night the breakfast was fantastic. To sum up their room rates are a bit steep but its fine if you want to splash out and treat yourselves for a special occasion. All in all we had a very pleasant stay in a modern hotel with a great atmosphere and fantastic staff and I can’t wait to go back sometime. (July -2011)

Most relaxed hotel in Bournemouth and excellent food. Looking forward to our stay next week. (Laura and Robert – July 2011)

I loved everything about your place and will use again if our daughter’s flat is full as was the case this time. (Tony – July 2011)

Love the family business feel. Staff cared and looked out for me and reserved me a parking space for my old car. that was really appreciated, Great job, hope it all goes well for you. I don’t come to Bournemouth that often, but I won’t stay anywhere else if I do….! (Richard – July 2011)

Was our fourth stay at the Urban Beach which never fails to impress, even tried dinner at the Urban Reef which was delicious! (Lorraine – July 2011)

This is the loveliest hotel I have ever stayed in and will definitely be coming back. Everything was just so perfect and we had the most amazing and magical time. I can’t think of anything that would make it better apart from maybe having champagne on ice upon arrival and a breakfast in bed service would be the icing on the cake but we have no complaints at all . You have definitely got it right!! Many thanks again for making our stay so special.(Shelley – July 2011)

I’ve stayed in more than 50 hotels in Britain over the last 10 years due to my job, and Urban beach was clearly the top #1. I come to Bournemouth art least four times a year and I will come again, definitely ! Thanks and hope that you keep up the good work. (Akin – July 2011)

Just wanted to stay thanks again! We stayed this weekend (booked by my wife’s parents who also stayed) and we all thoroughly enjoyed it. I stay in a lot of hotels (of all classes, all over the world), but your team and the atmosphere they help create (often advertised but rarely available) makes this one of the best hotels I’ve ever stayed in. We hope to be back. (John – July 2011)

When we arrived, the outside looked slightly tired, however we were very impressed by what we found when we walked through the door. The staff were brilliant, and extremely friendly and helpful. The atmosphere was unbelievable and there was generally a really nice feeling about the place. We were in room three which definitely didn’t disappoint, it was lovely and exactly as it looked in the picture. Although the room seemed quite expensive initially, the overall experience including the excellent breakfast made the whole thing very good value for money in my view. Chris in particular was extremely friendly and couldn’t do enough for us. We would definitely be staying there again! (Russ and Lynn – July 2011)

I can’t fault this hotel in any way at all. If you’re looking for a unique hotel run by very welcoming and friendly staff with all the facilities you would expect from a large chain hotel (except 24 hour reception, but that really is not a problem) then this is then place to go. The personal touch and uncompromising standards is evident in everything from the bed sheets to the cutlery. It’s in a great location and there are parking spaces available. The breakfast was fantastic and when we asked if you we could check out a little later than 11am the response was ‘check out when you like’ (of course we didn’t take that literally); a hotel run by real people who care about their guests, simply perfect, I will definitely go back. (June 2011)

This hotel is outstanding, the decor is contemporary and very clean. Beds are so comfy the duvet just cuddles you as you sleep. The food is the best I’ve ever eaten and the cocktails are delicious. I can’t praise it enough I can’t wait to go back for longer. (Leigh – June 2011)

I really enjoyed my stay. I was visiting my daughter who I had not seen for ages so she joined me for breakfast and we ate each night in the restaurant. The food was exceptional the staff could not do enough for me it was just a wonderful trip away. I will come again while my daughter is in the area. Thank you. (Janice – June 2011)

Great hotel and the staff were incredibly friendly and helpful. A very chilled out overnight stay and a lot more interesting than the normal chain hotels I stay at for business. (Sam – June 2011)

It was absolutely lovely staying there and your staff are great, they made the stay by being so helpful and friendly. (Natasha – June 2011)

A great hotel. The staff were fantastic. Nothing was too much trouble. (Graham – June 2011)

We had a fab time with our three year old Daughter. Staff were attentive and Nick in particular made us feel very welcome. Definitely coming back again. (Daisy – June 2011)

Awesome hotel and have already recommended to friends … good work! (Rob – May 2011)

I have stayed here before and love the personal attention rather than “corporate hotel hospitality”! The Urban Beach is a great place to unwind after business, with great, comfortable rooms and a relaxing bar/restaurant with great choices of food and drink. (Try the signature Bloody Mary!) I will return! (Colin – May 2011)

I booked through that morning and phoned to check you’d received the confirmation and also to check that the room I was booking had a bath. Whoever I spoke to (it was a he) reassured me it did. However on arrival we discovered it didn’t. The very nice girl who came up to show us the room saw my disappointment – it’s probably a girly thing but I can’t stand showers, and immediately changed the room for me and offered to knock something off the bill. I was delighted with my new room so wasn’t expecting anything off, but she deducted a small amount anyway. Excellent service. I (my partner was with me as well and his opinions are the same) really enjoyed staying in your hotel. We come down to Bournemouth about three times a year on business and have stayed in some pretty large, soulless places before. Your website attracted me because I prefer staying in boutique hotels, and the Urban Beach certainly lived up to the website descriptions (quite rare these days). We enjoyed a few cocktails before supper, followed by a nice bottle of wine. Food was good and it was nice to sit outside in a warm covered area to have my crafty ciggie. Bed and room really comfortable, especially the pillows – it amazing how many hotels have really horrible hard pillows and uncomfortable mattresses. Slept really well (ok, maybe the cocktails contributed!) and the breakfast was amazing – the best I’ve had in a long time. If there was one downside to the hotel (and I’m struggling to find one), its the lack of parking, but we did find a space eventually on the street so it was ok. Would definitely stay again (and recommend to others) and will probably try taking a stroll down to your sister restaurant which looks great. Hope you make a go of it and manage to keep paying those massive mortgage payments! (Jo – May 2011)

We loved staying in the hotel. Last minute great find via a search site, then directly to see the photos of the rooms. Great room with an amazing shower, and dark decor! Lovely ambiance in the hotel/bar area, cool, comfy, great bar stoked with Mount Gay Rum! Friendly staff who were chatty. Great brekkie perfect male sized fry up, and girls Eggs Royal :-) . We also went to the beach bar, for a warm hot chocolate under the rugs. Would 100% recommend this hotel. (Sally – May 2011)

Brilliant! Best place we’ve stayed in Bournemouth area (we have family in the area so are regulars). Will definitely be back and have already recommended you. Thank you. Superb! (Kevin and Kay – May 2011)

WOW! What a great place to stay. Everything fantastic. Great rooms, great bar, great cocktails, great food, great breakfast ………. what more can we say? ……. oh yes GREAT STAFF! Everyone so friendly…………. SUPERB! Will definitely be back! (Kay – May 2011)

We’ve stayed at Urban Beach frequently since it opened, and always enjoy our time there. The staff are helpful, friendly and irritatingly trendy :-) The hotel rooms are wonderful, with the highest standards of cleanliness. But the difference is how the rooms are maintained – you almost feel like you are in someone’s lovely home rather than in a hotel; small touches like throws on the beds, candles in the bathroom, etc. The breakfasts are to die for – we always allow extra time for brekkie as it is such a chilled out affair. A great hotel, a great place to hang out over coffee or cocktails at any time of the day. Go there, really. (May 2011)

This is, in essence, a very nice bar indeed with a smashing boutique hotel above it. The staff are delightful, the breakfast is excellent and they go on serving breakfast to a very sympathetic 11.30… great for us who work in the evening! The vibe is young, helpful, enthusiastic. I really loved this hotel – I escaped from a dreary guesthouse and found this on the internet. It might not suit everyone, but I wouldn’t want to meet someone who didn’t like this place. Incidentally, the hotel is in a residential road so the bar closes promptly at 11pm so your beauty sleep won’t be disturbed by late night carousing. This hotel is quite new and has won some awards. I’m not at all surprised. I’m coming back here, for definite. (May 2011)

I just wanted to say a MASSIVE thank you to the girl who had to deal with us on Sunday (15th) morning. We were the group of six lads, who came in for breakfast. One of the group was very challenging with his request on his breakfast. I personally thought the way she (apologies – didn’t get her name) dealt with us was excellent. Nothing was too much trouble and all with a smile on her face (even when she was being asked pointless questions about the white hot chocolate). I’m sure that was probably not the start to the day she would have wanted. Based solely on this experience, I would have no hesitation in recommending the Urban Beach Hotel to anyone who will listen! So thanks for putting up with us. The food was also outstanding. (Ganesh, May 2011)

Really struck by your website. Keen to avoid Bournemouth hotels that stick to impersonal formulas so booked in for two nights. Short-stay memorable. No staff, just bright people. And people who smile.  Love the brand! Consistent, visionary & imaginative; the hotel’s detail & quality speaks volumes for what went before. Food equally delightful, all served in a suitably relaxed & highly professional manner. Next time must buy more.  Trust and honesty abounds. Feel good if my small contribution can help you pass your financial milestone.  Thank you for taking the risk. (Peter – May 2011)

Many thanks for a lovely time spent eating & drinking on Monday and Tuesday 2nd/3rd May. Fab food, wonderful helpful staff, great smoothies & cocktails! Thanks for showing me the great rooms for when I return next time with my husband. Good luck for a prosperous season. xx (Sally-Jane and Jacki, May 2011)

We had a light broken in our original room (9) and were upgraded with no hassle. The staff were delightful and made some excellent recommendations for things to do with our time. We had such a relaxing break and will definitely be coming back to check out the other swanky rooms. Thank you. (Kate – May 2011)

I live in Bournemouth however selected this hotel for my wedding anniversary night. The rooms match the pictures online and are of a high standard with lots of personal touches. Cocktails are amazing and we sampled a little of the food which tasted great. (April 2011)

We were made to feel very welcome and staff went out of their way to help and advise. Nothing was too much trouble. One had the feeling that they had all bought in to the aims and philosophy of the place and enjoyed working there. The same is true of the experience we had at Urban Reef where we dined on two nights. The menu was diverse and, therefore, we were able to choose different courses on the second night. The waiters were attentive and the quality of the food was outstanding and reasonably priced. We ate at Edge on one night and although we were happy with the meal, we thought that Reef was better. A great atmosphere at both the Beach and Reef. Many thanks for a great break. Despite being in our 50s, we did not feel out of place amongst the younger clientele and when we visit the area in future we shall certainly be making a booking. (Although we did not get to know their names, we’d like to mention the young man (getting married in six weeks or so?), the bubbly young woman with red hair and the French guy at the restaurant for the caring and efficient manner in which they carried out their duties.) (Roland – April 2011)

We found the staff really friendly and helpful, especially Helen. It was a very nice touch leaving an Easter egg in our room on the Sunday. Hopefully we will return some time in the future, and I have already recommended you to my friends and put this on my Facebook page too. Best wishes for the future. (Pauline – April 2011)

Loved our stay with you. Definitely will come and stay again :) (Sarah – April 2011)

As usual my stay with you guys was top notch the UB is my favourite hotel See you again soon. (Paul – April 2011)

Helen the Duty Manager was brilliant! A great Hotel. I would recommend and we will stay again. We took advantage of the leisure facilities at the Village Hotel, a real bonus. Thank you. (Julie – April 2011)

Best Cuba Libres and Mojitos for miles around! (Ben – April 2011)

Love the urban experience and have sent loads of friends to the reef yum yum!! (Phil – April 2011)

We loved our bedroom – it was very spacious, modern and very clean and new. We stayed in room 3 but I think all the bedrooms are to a high standard, whoever designed the rooms well done! The staff are all very young – they are very friendly and nothing is too much trouble. We would recommend this hotel to all our friends and family. (Anon – April 2011)

Great place, great food and even better people. Thank you all so much for the best stay ever we will be back!!!!!!! The rooms are spotless large and have everything you will ever want !!!!!WOW WOW WOW!!!!!! (March 2011)

If you want to treat a special person in your life then book a room here. We were blown away with the quality on offer and the hosts are friendly welcoming and totally professional. (March 2011)

What a great small hotel. We will most definitely return at a later time :) (Ole – March 2011)

I travel with work a lot and as I have to stay away from home your hotel is my favourite of places I stay in UK and on continent. Staff are extremely helpful, attentive and friendly and accommodation and restaurant pleasant places to be – Well done! (Chris – March 2011).

Great place, with really good atmosphere. Touches like the throws for sitting outside in the chill are really good. Shame your question email appeared as a largely blank page (tried on two pc’s and with two browsers!) – was ok on iphone! (Clive – March 2011)

I really LOVE your hotel, it was home for me while I was moving from the UK to Dubai, and it did feel like home!!! I really enjoyed staying in room two which I think is my favourite, but I also loved room six. I like the style of the hotel and the way the rooms are decorated… The team of staff are amazingly friendly and always happy to help!!! Porridge for breakfast was the best ever!!! I really appreciate that the chef was happy to cook steamed chicken and mashed potato for me on a number of occasions (once you live in hotels for more than a month sometimes you really want something simple). I think that the hotel is perfect as it is, the only thing that might be checked is the Wi-Fi in rooms, I had no issues in room two, but in rooms six and eight the speed was slow. Once I got the lead for my computer (I have a Mac) and connected to the cable had no problems. Great Hotel, I will recommend it to my friends and will definitely come back!!!!! (Marina – March 2011)

Just wanted to say a HUGE ‘thank you’ to all of the staff for helping make my husband’s 40th birthday so memorable! Everyone went out of their way to help with arrangements (including finding candles!!!) to make sure we were all well looked after. It was a fabulous night, one to be talked about for years to come…well, at least until we return to celebrate my 40th anyway ;-) (Kate – March 2011)

Thank you for a fantastic stay-the hotel looked fantastic and the staff were all really friendly and accommodating, but also not too ‘in your face’ which we’ve experienced before. We had a super time and plan to be back soon, after all there are another 11 rooms to try!! (Heather – February 2011)

Had great time and as well as recommending to friends – would definitely stay again. Thank you. (Kathryn  – February 2011)

Amazing, unique hotel with little touches which really made it stand out. LOVED the turtle bath plugs!!! Toiletries amazing, breakfast (and indeed dinner) brilliant. Hotel literature very welcoming. (Ellie - February 2011)

Dear Urban Beach hotel team, we just wanted to say thank you for putting up with the invasion of the Tropicana team today. We really enjoyed the stay – everything from the wonderful rooms and delicious food to Colin the cat! (February – 2011)

Room was very comfortable, and the staff were very friendly and welcoming. The breakfast was the best ever. (Mike – February 2011)

The friendliness of the staff, the excellent room, the superb dinner and breakfast and the entire ambience. (David – February 2011)

The welcome from all of the staff was excellent, the beds were very very comfortable and the breakfast was superb. A lively bar area and great food in the evening but not too busy that you had to wait to be served. All in all a great place to stay but we only paid £69 per night which was half price, I don’t think that I would pay the full price to stay.  (Ian – January 2011)

Friendly Staff, good location, room clean and practical. Food good. Will use again.  (Alan – January 2011)

Excellent boutique hotel. Nice quiet location. The room was very well fitted and the staff were excellent. (Stephen – January 2011)

Same as last week – good to see a few new specials on the menu and a great recommendation on the chicken from the team. Mark – thanks for replying to my survey last week. Nothing has changed in a few days. May manage a leisure stay in the next couple of weeks rather than a work one (Mike –  September 2010)

This was our third visit, already booked up for our next visit in October in Room 3, can’t wait ! We love the relaxed easy going feeling that we get from the moment we walk into the bar to check-in. Breakfasts are great and the coffee is lovely … missed the scrambled egg and salmon this time though ;-( We also visited Urban Reef twice (Sat evening and Monday lunch al fresco), it’s a great place too! See you all again soon (Nigel & Beverley –  August 2010)

Absolutely love the hotel – think we’ve made seven or eight visits over the last two or three years and can’t wait to visit again, hopefully early in the Spring. Staff, rooms, food all wonderful. (Joe –  August 2010)

Excellent hotel with very relaxed & friendly staff. (Chris –  Every Week)

Fantastic stay at the Urban Beach hotel. Will definitely be back! We have already recommended to anyone who will listen… (we are becoming a bit boring about how great our stay was!). Thanks for all your help, staff were great, breakfast was stunning and everyone made our little boy feel special (even when he was throwing his fish finger sandwiches all over your lovely decking area!). (James –  August 2010)

Fantasic stay, great bar and staff. Nice touch with the dvd’s but maybe include some comedies! (Omar –  August 2010)


Fantastic – we loved it! We came with our lively three year old daughter for the weekend and were all made extremely welcome, even when she was dancing around the bar at 8.30 on the Saturday night. We all had a great time and look forward to coming again. Thank you so much :0) (Jemima – August 2010)

Our stay was fab! The only thing that felt a little out of place was a French(?) Waitress at breakfast on out 2nd morning who would probably have collapsed if she smiled! She rarely acknowledged a request, although she fulfilled them, but made me feel as though it was a chore. Ignoring this one member of staff everyone else and our stay was fab and we hope to visit again x (Davina –  August 2010)

We had a great time and dined in the restaurant both evenings as it was tops. Weather was cack!!!!!!!!!!!!!!!!!!!!!! (Barry –  August 2010)

We were made very welcome which particularly nice as we had three young children with us during this trip. Dinner was wonderful as were the cocktails! (Cathy – August 2010)

enjoyed my 2nd stay, will be back again (Wendy –  August 2010)

I work in incentive travel for luxury brands and stay at some of the best hotels in the World and I think the attention to detail at UB was as good, made better by the personal touch (I found myself uttering – If I were to open a hotel it would be just like this one) Hats off on the communications – some of my clients could learn a thing or two, and although we were a little bit let down by Bournemouth I would come again just to spend a relaxing weekend within the hotel and bar. Great value for money and much better than most boutique hotels. Open more… (Daniel –  July 2010)

recommended to me by a friend and he was spot on – fab place to stay, great food , great rooms , great staff and some cool surf films as well !! I will be back .  (Chris – July 2010)

yeh not sure of my room but it was the most expensive one but we really enjoyed the stay even though it was only 1 night. we had a lovely meal at the restaurant on the sea front. (Alan –  July 2010)

Amazing (Lisa –  July 2010)

it was fantastic….original, funky, good value, great location. Would come again no worries. (Mike –  July 2010)

Was a fantastic hotel loved every minute of our stay will definitely be coming again (Richard –  July 2010)

Whole experience excellent. Lunch at the beach was superb too. Staff went out of their way to cater to my diet needs at breakfast. Great sense of humour all round. (Catherine –  May 2010)

I am a carer and had to think long and hard about where I was going for my short break as money is tight and I rarely get to go away. I planned to go to swanage but when I came across your website and saw the pics, read the bumpf and realised you were connected to the urban reef (which I love) I booked. There is something very special about the hotel. I think maybe the mix of ‘ordinary people’ – i.e approachable, feel you can ask them everything, superb and tasty food and homemade pimms, lovely juices etc. The way you’re in a working class area makes the place feel grounded but at the same time really luxurious. None of the airs and graces you get in some of the big hotels but all of the luxury. Really enjoyed myself from start to finish. Hope all continues to go well for yourselves, I wish I could work for you! (Jen –  May 2010)

The inroom toiletries were really nice to use and the little touches like the DVD’s and wellies in the hall was great. I just wish i could of stayed longer to take full advantage of your hospitality. (Danielle –  May 2010)

Young, driven, warm & friendly feel to the place. A great mix of customers. The bar was lively, the bistro set in a beautiful location, Alex was sooo helpful and one of our party has already been back. I will also come back with the husband & the kids next time. Keep it real guys – I’m a banker and I’d be very impressed if I’d lent you the money to get your business going. You’ve got something really cool and something that people want more of. (Siobhan –  May 2010)

Fantastic atmosphere, great cocktails! (Nicola –  June 2010)

As you can see from my replies, I enjoy my stays at the Urban Beach. It’s a haven after difficult visits to a sick relative. I’ll be back soon. Keep up the good work. All the best, (Diana – June 2010)

We really liked the room, would definitely recommend to others. Also as we stayed during the World Cup one of the barman kindly arranged for the tv to be set up outside. (David –  June 2010)

Reef Restaurant food was fantastic. Overall experience was very good. (Reena – June 2010)

Lovely room, really clean. The staff were all really friendly and helpful. Great location, will definitely visit again. The hotel made our break that bit more special! (Georgina –  June 2010)

Lovely room, really clean. The staff were all really friendly and helpful. Great location, will definitely visit again. The hotel made our break that bit more special! (Christine –  June 2010)

fantastic hotel and when the project starts in feb i will always use the hotel i also gave it a great write up on late rooms. 12/10 for everything different but great (Ian –  June 2010)

I really enjoyed my stay at your hotel and have been raving about it to friends since. I will definitely stay with you again sometime. Thank you for giving me and my two girls such a relaxing, fun time. We’ll be back with daddy in tow next time. (Margaret –  April 2010)

Great service and value as always, I booked three rooms for my birthday with friends and as usual it was fantastic, just a perfect weekend. (Gary –  April 2010)

A very nice hotel, which suited us absolutely fine for a two night stay. You’ve done a great job in all aspects of the hotel’s development and operation. Our visits to your area are, unfortunately, very few & far between so it’ll be a long time before we’re likely to stay with you again… but we’d be more than happy to. (Tony Doyle – April 2010)

We had a great time at the Urban Beach. We were in town for only one night for the James concert at the O2. The staff put some James on to play in the bar when we were there which was fun. Everyone was very friendly and made us feel very welcome – but different than a regular hotel. They remembered our names when we were in the bar/restaurant and if really felt more like staying with a friend who had a really big great house than as a guest in a hotel. Great experience. Not sure we will make it back from St. Louis, Missouri, USA – but would 100% recommend to anyone. It was one of the highlights of the trip looking back, especially since we were stuck an extra week in the UK bacause of the volcano. (Chris –  April 2010)

We had dinner and cocktails in the restaurant and it was fabulous – the best part of the stay. Great food and a lovely atmosphere. (Becky –  February 2010)

I bought my husband hear for his birthday treat and it was amazing. So comfy and lovely. We visited the other restaurant on the sea front which was amazing. The food was perfect and the wine lovely too!! The only part was walking back up the hill after our dinner!! That was tough on a full belly!!! But I have been telling my husband that we have to come again soon as we love it. We hope to see you again very very soon. (Helen –  February 2010)

I intend to book again when I am next down on business in the Bournemouth area.  I have told several of my colleagues about the hotel also.  Well done… keep up the good work (Darryl –  Jan 2010)

Staff really lovely and helpful. Food was delicious. I want the cat please! (Claire –  December 2009)

What can we say. We absolutely love this hotel!!! This was our second stay and we can’t wait to come back again. Hopefully see you in December 2010. x (Ryan –  December 2009)

Loved it. Everything was perfect. Our stay was a much needed tonic. Would highly recommend it! By the way, we also had a fantastic evening meal at Urban Reef! (Helen –  December 2009)

The Urban Beach was recommended to us by a friend and we have already passed on the name to a number of different friends. We enjoyed our stay at the Urban Beach very much – the staff were all really friendly and made an effort to make sure we had everything we needed and asked us whether we were okay finding our way around. I thought the facilities in the room were great, and the fact that there were dvds to borrow was a nice touch. We really enjoyed the breakfast, and thought that the range available was great. (Pam – December 2009)

Truly enjoyed our stay. Couldn’t believe how nice and helpful your staff were, can’t remember the last time I received such good customer service. Wish the bar was open until midnight though!. (Leanne – November 2009)

The cocktails were spot on, we also went for a meal at your sister restaurant, that too was fab. I cannot fault our stay, only that it was too short and the weather could have been better, but I guess not even you would have been able to change those factors. Thank you to you & your team. x (Jennifer – November 2009)

Hi guys, I just wanted to thank you all for a brilliant time my girlfriend and I had last month at the Urban Beach. We stayed for 4 nights and wished it had been longer, the staff were brilliant, very friendly and helpful. The room was fantastic, great decor and the restaurant was second to none, the food was amazing. We have been telling all our friends about it, we will definitely be back. (Darren – October 2009)

Just wanted to thank “Louis Theroux” aka Jon & the team for making our anniversary special. We had a GREAT time all the staff were AWESOME and we loved everything. We will definitely be back and recommend your hostelry to the world and his wife! Top drawer from start to finish (including restaurant) REALLY EXCELLENT!!!! Many thanks again. (Tim & Tracey – October 2009)

This was our second visit to the Urban Beach Hotel, and again it was amazing. Thank you. (Leanne and Jez – September 2009)

A, very enjoyable experience, the cocktails were great. Urban reef restaurant great too! (Claire – September 2009)

Had such a great time, looking forward to another visit! The cocktails and breakfast were a definite highlight! (Hannah – September 2009)

Could only stay one night, it was a short notice booking but we’d have stayed some more nights if you weren’t full. Room was most enjoyable – z bed for 7 yr old was just fine and no fuss. Will recommend you to others and we’ll come again – soon. (Kevin – September 2009)

The apartment was perfect for us with little ones. Full kitchen if we needed it whilst convenience of the hotel services were just down the road. Staff were great. Will recommend to friends (Scott – August 2009)

I think that this was one of the best stays we’ve had anywhere. Without exception all the staff were beyond helpful. They all seemed to love working there and it showed in the pride with wich they did their tasks and with smiles that were dazzling. The food was great and I had the best scrambled eggs I have ever had. I have already recommended Urban Beach and i’m looking forward to staying again – hopefully soon! I could go on but I think that’ll do for now! (Jane – August 2009)

We had a lovely stay – thank you! The hotel was lovely, really nice room and facilities. Love the vibe – the ‘nothing is too much trouble’ approach in the literature is really nice. Loved the little touches like the wellies and brollies that we made use of! The food was great and the cocktails too! I would love to pass on some comments about the Urban Reef too if possible – we went there for a drink during the day and returned for dinner – which was just lovely! The food was superb, the staff were so friendly and the atmosphere so relaxed. So a big thank you for a lovely stay. I really hope to return. (ali – July 2009)

We had a wonderful time at the Urban Beach Hotel in July. The staff were helpful and friendly upon arrival, throughout our stay and when we checked out. Our room was gorgeous. We have even booked again in September and will be bringing friends with us to share the experience. Thank you for a lovely break. (Leanne & Jez July 2009)

Had a great stay at Urban Beach, brilliant room, service, staff, food, cocktails and weather! Will definitely be back, and have recommended to our friends. (Deborah & Denis Cook – June 2009) Urban beach is everything that they say and more……..The breakfast was simply scrumptious dilliumptious! (Maria P – April 2009)

I could not fault a thing. It’s really close to the beach and to local shops and market, and there’s a great atmosphere. Terrific outdoor area too, complete with cocktail bar. (Emma Seymour – February 2009) We had an awesome time!, Vibey, friendly, food was amazing! Foodies at heart. It was a real treat. Hope to see you in warmer weather! (Kelly Sue – March 2009)

Fantastic Hotel, great staff, lovely room and scrumptious brekkie. Definitely coming back! (Gavin – March 2009)

A beautiful hotel. Nice to see that it is exactly as described on the web. Staff are a credit to you. Having traveled the world its nice to find somewhere we can come to with the wow factor closer to home. (Grey – March 2009)

What a pleasure it was for my wife and I to stay at the Urban Beach. The place had a real buzz but still felt relaxed, the room was stylish but in a subtle way, the staff made us feel important without the usual fawning and the food was exceptional without being too fussy. Although we only stayed two days, the place felt like home and made a couple of forty – somethings feel like they were the right side of 30! Don’t know how you do it but if you could bottle it, you’d be quids in! Keep up the good work and we look forward to returning to the Urban Beach in the near future. (Paul & Jackie – December 2008)

Great hotel! Our room was excellent – it was very clean, tidy and decorated beautifully. The staff were very friendly and helpful. The whole place had a very funky feel and the bar and restaurant downstairs had a great atmosphere. The breakfast that they served in the morning was delicious! All in all a great place that I would recommend very highly!! (Katie – December 2008)

For us this hotel ticks all the right boxes. We spent the night here around 18 months ago when the refurbishment had only begun and have been looking forward to returning. We were not disappointed. The team here have achieved a great mix of quality & comfort, having stayed in many hotels this brings together all of the quality without any of the pretentiousness that so often accompanies quality. The food is superb, so much so, had we not booked a show, I doubt we would have left the building. The staff are genuinely happy to help you, not a false smile in sight. The website gives a great insight into the rooms. Without doubt we will return. (Mrs K – November 2008)

We were made to feel really welcome and stayed in room number 1 which was lovely. Very clean and spacious with a very powerful shower! Food and drink here is fab and we ate our evening meals here too. Nice wine list and you must try the bitten apple cocktail – its to die for! Staff very attentive and friendly – the minute we arrived we instantly relaxed – the whole place literally was “our cup of tea” and we were so pleased we’d booked to stay at the Urban Beach. Had a lovely weekend – would definitely recommend this place and would love to go back. (Sarah – November 2008)

The staff actually are the jewel in the crown for the Urban Beach and I can only take my hat off to the owners/managers for their recruitment selections. The hotel is run by young people who comprehend customer service and do everything to make guests feel that they are the most important people in the world. That knowledge and attitude is rarely seen. (November 2008) It’s not often that you find anywhere, where you can just relax immediately but these guys have done it. Amazing rooms, equal to most of the 4 and 5 stars I have stayed in in London, but with a homely feel. The restaurant offers excellent food at great prices. No complaints at all and I can confidently say that when I go back to Bournemouth this will be my first choice of hotel every time.

(Oarmes – October 2008) Just to thank you for our stay last week, we really couldn’t fault it, will certainly be back next year and have recommended to all. The food was especially good and the whole place felt smart yet really relaxed – really impressed. (Victoria & Andrew – October 2008)

I just wanted to say how much I enjoyed my stay in the Urban Beach. It really lives up to its laid back blog but the service is good, the food is great and my little room was very comfortable. I’ll be back. (Phil – September 2008) Thanks to all the staff at Urban Beach for looking after us during our recent stay. From the breakfast to dinner we were looked after and had a lovely time. We wish you continued success and keep up the good work.

(Jacqui & Lucas – June 2008) A lovely boutique hotel, Room 3 (the REALLY posh one), was exquisite. The huge 6ft bed was just soooo comfy. The lovely large black chandelier was admired by both of us. The bath and shower were both exceptional and all in all the room was the best I think either of us have ever stayed in. The cocktails were fab. Perfect for funky laid back people (like us!). We will definitely be back in the summer (Lloyd and Sara-Jane – February 2008)

We loved our long weekend winter break at your fabulous hotel. Our room (6) was a delight with such a comfy bed and stylish bathroom. The decor of the hotel is very chic and impressive. You have a great team who were all so friendly and helpful, delicious food and without doubt the best Bloody Marys ever. A great place to unwind! Many thanks. (Alan and Julie – February 2008)

Thank you for our stay in Feb – it was great !!. Vanessa and I loved the room and stylish decor of the Hotel , the wonderful breakfast and laid the back but very helpful and friendly staff . Well done to all and may we wish you every success. (Andy and Vanessa – February 2008)

I would like to thank you for a fantastic stay, service and quality throughout were marvellous, special thanks to James and Tom for making my short stay so memorable, a return visit with my wife is a definite. This is a must stay at hotel. (Tom N – January 2008)

Just wanted to say how wonderful our (2nd stay in 3 months!) was in room 6. Urban Beach is by far the best hotel we’ve visited. The renovations are perfect, Thanks and no doubt see you again soon! Kind regards. (Natalie and Phil – January 2008)

What can I say! Just wonderful! Superb, friendly staff, who couldn’t do enough for us. Sumptuous, luxurious bedroom, complete with huge comfy bed and large, white fluffy towels. The best breakfast I’ve ever eaten (especially the freshly-baked croissants!) and a great menu to choose from, for all other food. Mark, his wife Fee and every member of staff made us both very welcome at their great hotel and it won’t be long before we go back again. Thank you all. (Anita – December 2007)

A HUGE thank you for such a lovely stay last weekend. You and your staff were fabulous, very hospitable and helpful, nothing seemed to be too much to ask and we felt incredibly welcome. Our room was great, very comfortable and beautifully furnished (could work out very expensive for us now…want four poster bed and flat screen TV in our room at home!!!!). We’re already planning our next weekend away at the Urban Beach. (Alison and Seth – November 2007)

WOW, what can we say – the urban beach is the most professionally run yet laid back hotel we have ever stayed in. The room was pure luxury, the food superb and we sampled breakfast, snacks during the rugby and dinner. The staff remembered our names and were friendly and approachable, yet chilled and cool. We are looking for any excuse to come back as it was perfect. (Nik and Dena – October 2007)

I spent a single night with you on Tuesday. I’ve spent lots of lovely nights at all sorts of fabulous places across the world. Some places you stay and you feel great about it. Felt that on Wednesday morning. You’ve pitched your place so well and you have universally lovely people around. I’d like to suggest how you could make a memorable experience better, but I can’t. So, thanks for having me. (Eric MP – September 2007)

A huge thank you with regard to the wonderful 2 days me and my boyfriend have just spent in your excellent hotel. We stayed in room 7 and we found it delectable, the furnishings are tasteful, the bathroom was fabulous and it gave us everything we needed. The staff were all helpful, efficient and friendly and the menu and service were second to none. we would most definitely stay in your lovely hotel again. once again a tremendous thank you and appreciation for making our long trek worth every minute. (Jill – September 2007)

Just a quick note to let you know that we had a really lovely stay at your hotel this weekend! We stayed in room 7, which was absolutely beautiful, we can honestly say that we did not expect the room and the facilities to be to such a high standard! Adding to that, your staff were absolutely excellent! Congratulations to you and Fee, on your great hotel, and a big thank-you to you, your wife and your fabulous staff! (Lee – September, 2007)

Thank you to you and your team, for a fabulous couple of days break. I always bemoan the fact that when we pay to stay somewhere I want it to be at least as nice as our home, and preferably much nicer, which unfortunately usually leads to disappointment!. But at last we have found somewhere that meets my exacting criteria! It was a real treat to find such an unusually vibrant hotel, and our room No. 2) was perfect in every way with a real wow factor. Clearly a great deal of thought and care has gone into your entire set up. Your staff are all a credit to you too. We had great fun, the live music on Fri was very enjoyable, especially sitting on the deck with an impressively large glass of wine – there was nothing we would have changed – already planning to return soon. (Debbie & Hamish – August 2007)

Thank you for a wonderful stay at your hotel. We stayed in room 2, all I can say is WOW!!!! It must have cost a small fortune to decorate as everything is top class. The bed was so comfy. Breakfast was excellent and sitting on the decking at night enjoying a drink was fabulous. You both made us feel very welcome and we really hope we can come back sometime. Well done to you both on all the hard work, you really are trying to make a difference. All the best in the future especially with your soon to be new addition. (Craig – August 2007)

A few words to let you know how much we enjoyed our weekend at The Urban Beach in July. As mentioned by others, the website is a great guide to rooms which did not disappoint. Everyone was very friendly and helpful. The toiletries were gorgeous, food very good and value for money and the beach party on Saturday night-cool. Best of luck in the future. We hope to visit again one day (Lesley & Roy – July 2007)

Just a quickie to say thank you very much for a great couple of days in your hotel. Your warm reception and friendly staff were terrific, room was great (where can I get hold of the brown wallpaper in our bedroom (11) it was just what we’re looking for!!! We will recommend the Urban Beach to our friends and Russian visitors who may wish to visit Bournemouth in the future. (Neil and Igor – July 2007)

This hotel is a gem, a completely unexpected joy! Our room was apparently the smallest in the hotel but it far exceeded expectations being so beautifully decorated and the shower was amazing, I could have spent my whole time in there! Thank you for the welcoming atmosphere, delicious breakfast and bucket sized glasses of wine Urban Beach. I’d very highly recommend this hotel to anyone! (Joanne – June 2007)

Many thanks to you and your team for looking after Mandy and I at the weekend. The reviews are true to their word and you should all be very proud of what you have achieved. The vibe was right, the service and ‘feel’ were bang on. I really do think you are onto something and you will no doubt act as major inspiration for a new generation of hoteliers. (Andrew – June 2007)

A truly excellent hotel. As a business traveler, I wasn’t initially sure if I was the target audience for this hotel, however there were several other business travelers who had discovered this gem of a hotel. Perfect for both business or leisure travel. My room was large, very clean and modern. The bathroom was obviously new and beautifully fitted out. The breakfast was also excellent. It was also only a short walk to the beach (~500M) which was great for a morning run. (Anonymous – June 07)

The place is excellent, the decor, the vibe, and the decked drinking area outside was my favorite …. the food was good as well. The owner greeted me with a hand shake, which was refreshing. I stay in hotels a lot on business, normally i dread it, but to be honest i would have stayed another night if iI could. My room was very clean, DVD player and flat screen in the room, Egyptian cotton linen, and soft quality towels. Don’t bother with your travel inns etc, stay in places like this instead, so much better. Would def stay there again. (Fitz – June 2007)

Staying at The Urban Beach you become a small part of the Urban experience. The staff are lovely – maybe Mark pumps happy gas through the building – smiles from breakfast to midnight. The bar/meal menu was a highlight – good prices, well sourced ingredients. (UK Polly – May 2007)

I was looking for a Bournemouth Hotel that wasn’t all chintz and flowers and lace, for a romantic break. Thank goodness for the Urban Beach Hotel. This hotel is modern, but sumptuous and comfortable and just, well perfect really. I’m an early 30′s marketing professional and chose this place for somewhere to really suit me, but I would find it hard for anyone of any age or background to not enjoy the fabulous service and smiles, the friendly family atmosphere, the fabulous food (my partner is a big eater and he loved his breakfast), the beautifully decorated rooms, and the lovely relaxing outside area. (Julia – May 2007)

Just a quick note to thank you and your team for an enjoyable stay at the Urban Beach Hotel. I love the whole concept and the style of the rooms etc etc. It was a very relaxing experience even though it was work, not a holiday!! I thought the branding on all your crockery was a great idea and loved the extra touches in the room (chocolates, DVD player/flatscreen tv, delicious smelling bath oils etc) and the flowers in the breakfast room were refreshing, contemporary – glad to see there were no cheesy artificial/silk roses!! Also…the food we had in the evening was delicious! So many hotels can be disappointing for one reason or another, but I couldn’t find a single negative! (Angela – May 2007)

What an enjoyable stay we had with you last weekend. Just our kind of place. Fab bathroom, nice modern room, lovely & clean, fabulous food & so relaxed too. We’re telling everyone we know what a great place to stay & we’re looking for a weekend to try & book again. Thanks for making it a great stay. (Lynn – May 2007)

I stay in hotels all week every week, all across Europe. The Urban Beach Hotel is undoubtedly the best I have stayed in. Absolutely beautifully decorated, so much so that I am still trying to track down a chandelier from the room I stayed in for my own house. The service was wonderful, everyone was extremely friendly and couldn’t do enough to help. I will certainly be staying there again. I would recommend this hotel to anyone and everyone. (Amanda – April 2007) Just a quick note to say how much we enjoyed your hotel. You have a good spirit there and a real opportunity! Staying at the Urban Beach was part of a memorable weekend and we will be back. (Marc – April 2007)

Really good room especially the double one. Loved the modern decoration. Staff amazingly friendly. Highly recommended. (Berthonneau – April 2007)

I checked in late and checked out early which was disappointing. Mark the owner was very friendly, helpful and informative. Room was exceptionally clean and modern which would put a few of the big name hotels to shame. Next time I stay, I will make sure I have more time to enjoy the relaxing Bournemouth atmosphere that is found at the Urban Beach Hotel. (Kearton – April 2007)

We have stayed at plenty of ‘Boutique Hotels’ in Brighton, Paris and around the world but none have ever had the same great feel as this place at very reasonable rates. We loved the place and would recommend this to anyone needing an escape from the usual pretentious or impersonal hotels you normally find. (Scott – April 2007)

The room was beautifully decorated in a contemporary style & so comfortable, the bathroom was a spotless dream. The whole place has a great feel, unstuffy & friendly. I loved outdoor decked area leading off the bar. The staff were really helpful, it was a real pleasure to stay. Breakfast was great too. (S Lincoln – April 2007) Being a frequent traveler I would class this in the league of a 5 star hotel, with the staff extremely friendly. It is certainly worth a stay and I would recommend it to anyone. (Paul – April 2007)

I found the hotel very welcoming, with nothing too much trouble. The rooms are beautifully decorated with not a hint of chintz in sight. I have stayed in many hotels for business and pleasure and would not hesitate in recommending this small but chic hotel. (Michelle – April 2007)

Comfortable room, lush crisp white sheets and towels soooo fluffy I couldn’t wait to take a bath! Husband opted for shower and reports equally enjoyable. Staff so friendly you could hug ‘em /invite them round to meet your folks …Breakfast so entirely delicious am enjoying writing this so I can think about it again … continental or cooked included in your stay so wake up hungry … you’d be a fool to miss it. (Mummyrockstar – March 2007)

It’s a great find, the rooms are lush, the service is great, Mark and the team are welcoming and chatty but not in your face. The breakfast was lovely and served till 12 which is brilliant if you’ve got a bit of a sore head!! And the bed was so comfy it’ll make you late to check out!! (NRB Carpentry – March 2007)

As soon as we opened the front door the stay was a pleasure. Mark and Fiona have achieved relaxed elegance in both look and atmosphere and it’s not even finished yet! This is without exception the nicest place I have ever stayed. (Watson – February 2007) Mark and Fee have created the ideal combination of modern design with comfort and homeliness. I will definitely be staying here every time I am in Bournemouth from now on. (“a very fussy traveler” – February 2007)

Thank you for the stay! We think your place is awesome and have been raving to friends and family already. (Amanda – February 2007)

Thanks Mark. The family had a great room and breakfast. Will call you again soon. You have my highest recommendation. Barry (September 2006)

Thanks again for a lovely weekend… it was fabulous! See you again soon (hopefully!!!) Nikki, (August 2006)

Hi Mark, Just a short note, to thank you for your hospitality on Sat /Sun. Your rooms were as nice as we had imagined and breakfast surpassed our expectations !! ( How we all managed to get up for 9.30 is beyond me!) It was not a surprise to see your “no vacancy” sign outside! For a couple on a new venture, I really feel you will go far, you have the right attitude! Best of luck for the future. Kind Regards. Gail (May 2006)

Hi Mark, Just a quick message to say thank you for a lovely stay in your hotel …I will recommend you to everyone I know!. Best wishes. Vicky (May 2006)